Sirikorn Krompho, Nalinpat Porrawatpreyakorn, and Montean Rattanasiriwongwut

DOI: 10.14456/sjst-psu.2019.172

pp. 1360 - 1366

Abstract

End-User Training (EUT) is a method used to learn and improve IT/IS skills. In order to provide effective EUT
programs for organizations, several issues in the design of EUT need to be considered. Thus, this paper proposes a framework of
hybrid self-regulated and collaborative learning for EUT which aims to support effective software learning. The framework
consists of three phases: pre-training, training and learning process, and post-training. The pre-training phase is composed of five
steps: training needs assessment, learning goal setting, analysis (i.e., learner, software, task/job, organizational, and technology
characteristics), design, and development. The training and learning process phase is composed of learning methods which
involves organizing teams and IT appropriately for training. The post-training phase consists of learning assessment and
evaluation from the EUT implementation. The results revealed that the training team’s satisfaction towards the proposed
framework was perceived as useful and easy to use guidelines for effective EUT.